Development Company - UX Audit

Development Company "UX audit"

A Development Company requested a UX audit from us to finalize all the UX issues in their journeys and provide recommendations.

Determine the objectives and strategy to help support the purpose of the review from the stakeholders' perspective.
Identifying the task/journey that is to be performed in order to review the dashboard.
The ability to access and continue the tasks/journeys.
Ensures that the audit meets the expectations of the stakeholders.

In order to ensure that the site follows the heuristics and best practices, we will audit the platform covering the main pages to identify key issues and improve the digital interface.
Focusing on standard heuristics across the journeys and UI design.
During the audit, issues were identified and highlighted based on heuristics and QUICK-FIX to resolve issues that did not require a more detailed fix.
Beyond Heuristics - In addition, we identified if there were any benchmarks or patterns seen in the industry that could be easily implemented, such as iconography, information, visual cues, etc.
In order to remove any bias, we had three Certified Usability Analysts review the document independently and their scores and observations were tallied for an average.

A document contains all the issues and observations raised during the experience or on the interface in addition to:

Severity Rating Scale, all issues were scored in order to determine their impact.
As part of the analysis, findings were tagged according to the scope parameters, in order to gain a greater understanding of the various issues involved.
As a way of understanding the different areas of the issues, each of the UX heuristics belonging to the issue was tagged with the relevant findings.
As a result, potential recommendations were provided that would be helpful in resolving the issues.